Frequently Asked Questions (FAQ)
📘 General & Ordering
Q: What is 3D clothing visualization?
A: It’s the process of turning a 2D pattern or sketch into a lifelike 3D garment on a virtual avatar, enabling photorealistic previews and quick design iterations.
Q: What services does Vizuani offer?
A: We deliver 3D fashion assets, fabric digitization, avatar fitting, AR/VR-ready models, animation, and virtual fashion lookbooks—all tailored for global brands and e-commerce.
Q: What input materials do I need to provide?
A: You can upload 2D sketches, tech packs, mood boards, or photos—along with details like size specs, fabric info, and desired lighting/environment.
Q: How long does delivery typically take?
A: Turnaround depends on the project scope and is indicated in your Order confirmation. You’ll receive delivery timelines upfront.
Q: How much does it cost?
A: Pricing varies per service and is detailed in your Quote. Costs are transparent—fees may be in USD or BDT, depending on your region.
🎨 Visualization & Customization
Q: Can you add prints, embroidery, or special effects?
A: Yes! We support various effects: printed fabrics, embroidered details, embossed textures, metallic and glitter finishes, silicone effects, and more.
Q: Can I see the garment in various lighting setups or poses?
A: Absolutely. You can choose from preset lighting environments and pose templates (casual, formal, sports, etc.), or request custom settings.
Q: Which file formats will I receive?
A: We provide output formats such as PNG, JPG, MP4, GIF for visuals; OBJ, FBX, glTF for 3D. Let us know your platform preferences (e.g., CLO, Browzwear, Cinema4D).
🧵 Fabric Digitalization
Q: What is fabric digitalization?
A: We scan your physical fabric swatches into high-resolution, PBR-ready digital materials for use in 3D tools.
Q: What kind of fabric samples do you need?
A: Send at least a 50 × 50 cm physical sample. Indicate warp/weft directions. We’ll return digital swatches plus rendered previews. MOQ applies—minimums depend on batch size.
🔄 Revisions & Delivery
Q: How many revisions can I request?
A: Each service package includes a defined number of revision rounds. Details are listed in your Order.
Q: What if I’m not satisfied with the result?
A: Please request a revision. We’ll work to align with your brief. We’re committed to delivering quality visuals that match agreed specifications.
💸 Refunds & Cancellations
Q: Are my payments refundable?
A: Once the work (even partial) has been delivered, refunds are not available. This ensures protection against misuse of delivered digital assets. See our full [Refund Policy].
Q: Can I cancel my order?
A: Yes—cancellations are accepted before production has begun, with a full refund. Once production starts, no refunds apply.
🤝 Data Security & Confidentiality
Q: Do you sign NDAs?
A: Yes! We’re happy to sign NDAs for brands or confidential projects. All client files and briefs are treated with high confidentiality.
Q: Is my data protected?
A: Absolutely. We secure your project data and digital assets and never publicly share work without your permission.
🌐 Technical & Support Queries
Q: Which 3D software do you use?
A: We work with industry-standard tools like CLO 3D, Marvelous Designer, Browzwear, Cinema 4D, Maya, and Unreal Engine for AR/VR exports.
Q: Do you support integration with ecommerce platforms?
A: Yes! Our outputs can be integrated with virtual try-on systems, AR-view widgets, PIM systems, and e‑commerce frontends.
Q: How can I get started?
A: Just request a quote on https://vizuani.com, upload your project details, and our team will contact you within 24 hrs.