Privacy Policy

1. General

Vizuani is committed to protecting your privacy and handling your personal data transparently and securely. This Privacy Policy describes how we collect, use, and share the information you provide to us through our website and related digital services (the “Platform”) available at https://vizuani.com. It applies together with our Terms of Use and any documents referenced therein.

2. The Data We Collect

2.1 Information You Provide Directly

When you interact with our Platform (such as submitting an inquiry, placing a service request, creating an account, or contacting support), you may provide us with personal data including:

Full name
Email address
Password
Company or brand name (if applicable)
Phone number
Project-related details (such as fabric types, reference images, avatar data)
Feedback, survey responses, or user-generated content

This information is necessary to deliver our services. Without it, we may be unable to process your request or provide access to the Platform.

2.2 Information We Collect Automatically

During each visit to our Platform, we may automatically collect information including:

IP address
Device type and browser
Geolocation (approximate)
Referral source
Browsing data (pages visited, time on page, links clicked)
Device advertising ID

We use cookies and similar technologies to collect this data. For more details, refer to our Cookie Policy below.

3. Purposes for Using Your Personal Data

Purpose	Legal Basis
Provide services, manage accounts, and fulfill orders	Contractual necessity
Respond to inquiries, messages, or support tickets	Contractual necessity
Send service updates or account-related messages	Contractual necessity
Allow profile customization and personalization	Consent
Ensure legal compliance and enforce Terms of Use	Legal obligation
Send marketing/promotional emails (where permitted)	Consent or legitimate interest
Improve our services, perform analysis and surveys	Legitimate interest

4. Data Retention

Your data is retained for as long as necessary to fulfill its intended purpose.

Account data: Retained as long as the account is active; deleted after 36 months of inactivity or 30 days after account deletion request
Marketing data: Retained until you withdraw consent
Cookies: Stored for up to 13 months
Analytics data: Retained up to 25 months
Legal records: Retained according to applicable law

5. Who We Share Your Data With

Your personal data may be shared with:

Service providers (e.g., hosting, payment processing, analytics, communication tools)
Business partners (e.g., AR/VR solution providers, apparel developers)
Collaborators or subcontractors for delivering services
Legal or regulatory bodies when required by law
Acquirers in the event of a business acquisition or merger

We only share data:

As needed to perform the services you request
When you have given explicit consent (e.g., logging in via social media)
When legally required to respond to claims, comply with investigations, or enforce our rights

6. Marketing, Advertising & Communication

With your consent and in line with applicable laws, we may:

Send email newsletters, updates, or promotional messages
Display personalized ads on platforms like Facebook, LinkedIn, or Instagram
Invite you to events or surveys that may interest you

How to opt out:

Unsubscribe using the link in our emails
Adjust cookie preferences or advertising settings on your device or browser
Contact us at: privacy@vizuani.com

7. International Data Transfers

Although Vizuani is based in Bangladesh, we may store or transfer your data outside Bangladesh, including to countries where data protection standards may differ.

In such cases, we take steps to ensure your data is protected—such as relying on standard contractual clauses or trusted service providers with appropriate safeguards.

8. Your Rights

You have the right to:

Access, correct, or delete your personal data
Withdraw your consent (where applicable)
Object to or restrict processing under certain conditions
Request a copy of your data in portable format
Lodge a complaint with your local data authority
Set posthumous data handling instructions (where applicable)

To exercise your rights, please email: privacy@vizuani.com with your name and request. We may require verification for security purposes.

9. External Links

Our Platform may link to external websites (e.g., partner portfolios, social platforms). Vizuani is not responsible for their privacy practices. We recommend reviewing their policies before submitting any data.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. We encourage you to review this page periodically. Significant updates will be communicated via the Platform or email.

11. Contact

If you have questions about this Privacy Policy or your personal data:

Email: privacy@vizuani.com
Business Address: [Insert physical business address, Dhaka, Bangladesh]

Use of Cookies

Vizuani uses cookies to:

Ensure platform security and functionality
Recognize you and remember preferences
Analyze performance and improve services
Display relevant ads on third-party platforms

Cookies may be placed by:

Google Analytics
Facebook Pixel
LinkedIn Ads
Other analytics or remarketing tools

You can disable cookies via your browser settings or opt-out of targeted ads using services like YourOnlineChoices.

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